Gangway help desk · pricing for Tern Valley Broadband

What Gangway would cost Tern Valley

Felipe, this opens on what we talked through on Monday: the Team plan for your 12 agents, paid yearly, with guided setup. Change anything and the price follows.

Maeve Donnelly, Gangway · Tuesday 17 November 2026 · These prices hold until Friday 11 December 2026

Plan · price per seat

Pay yearly Pay monthly

Starter$15 a monthOne shared inbox, saved replies and a help center. Team$24 a monthFive inboxes, live chat, automation rules and full reports. Business$38 a monthUnlimited inboxes, single sign‑on and an audit log.

Seats · one for each person who answers customers

From 50 seats, the plan price drops by 10%.

Add-ons · same price on yearly and monthly billing

Single sign-onAgents log in through the identity provider you already use. $4 a seat, a month Priority supportA person replies within one hour, any hour of any day. $120 a month Guided setupWe import your old tickets and build your first rules with you, over two weeks. $900 once

What each plan includes

Feature	Starter	Team	Business
Shared inboxes	1	5	No limit
Saved replies and a help center
Live chat on your site	No
Automation rules	No	25	No limit
Reports	Volume only	Full	Full, with export
Single sign-on	Add-on	Add-on	Included
Audit log	No	No
Uptime promise	No	No	99.9%

The small print, in plain words

Prices are in US dollars and leave out sales tax.
Add a seat any time and pay only for the days left in your term. Remove one and it comes off your next bill.
On monthly billing you can stop at the end of any month. Yearly is paid up front.
The 10% for 50 seats or more comes off the plan price, not the add-ons.

Next step

Your free trial of the Team plan runs until Tuesday 1 December. Once the setup above looks right, send me the summary and I’ll turn it into an order form the same day.

Team plan12 seats × $24	$288
Each month	$288
Each year12 months	$3,456
Guided setupOnce, in the first month	$900
First year	$4,356